IntelliQa is a decision support system, providing a recommended course of action based on accumulated know-how from CommProve’s customer base and in-house experts. IntelliQa’s structured, tree-based troubleshooting process enables to reduce resolution time and reduce reliance on highly skilled engineers.
Benefits
- Benefit from accumulated CommProve and leading operators’ experience in troubleshooting
- Increase customer satisfaction by minimizing resolution time
- Reduce time-to-market of new data applications
- Reduce operational costs by massive efficiency gains
Main Capabilities
- Mapping a set of KPIs to a specific problem type from within a “boiler plate”
- Solve problems in a structured way by guided procedural resolution paths
- Providing a troubleshooting tree for step-by-step resolution process
- Following up on the actual problem resolution
- Enhancing the “boiler plate” with new problems
- Operates on top of QuantiQa and NetLedge
Features
- Troubleshooting-tree per handset, customer or network view
- Repository of all troubleshooting-related data: KPIs, documents, manuals etc
- Interface to 3rd party support system for troubleshooting involving equipment vendor, roaming partner etc.
