Subscriber Insight

Subscriber Insight

CommProve’s Subscriber Insight enables services management on a per subscriber basis.

Using Subscriber Insight, mobile network operators can set-up alerts when service KPIs deteriorate and quickly solve service issues.

In this way service delivery and Quality of Experience can be managed on a per subscriber basis and not just as a network wide consideration.

This proactive network QoS trending enables event driven customer management, leading to improvements in subscriber QoE and QoS.

The Subscriber Insight application can be integrated with the RAN and Network Insight applications for rapid diagnostics as well as with the Mobile Broadband Insight application to provide a more comprehensive view of subscriber data usage.

Benefits

  • Increase satisfaction and reduce churn from high revenue customers
  • Create a high brand and attract new high potential customers
  • Offer segmented packages with differentiated service level.


Main Capabilities & Feature

  • Performance management on specified subscribers (network wide, 24×7)
  • Event driven customer management (call statistics, data statistics, call/data usage)
  • Automatic alerts for pre-defined KPIs
  • Pro-active QoS trending
  • Preventive troubleshooting focusing on high value users
  • Static subscriber groups including a closed list of subscribers
  • Dynamic subscriber groups including users that meet certain usage profile (e.g. drop rate)
  • Quick diagnostics using drill down from KPIs to tickets (CDRs)
  • Support for circuit-switched and packet-switched services
  • Integration with CommProve’s Radio and Network Insight for fast diagnostics
  • Interface to CommProve Mobile Broadband Insight: covers data usage analysis.

go to CommProve Insight