The handset is a critical element in a subscriber’s overall user experience. Understanding which devices perform well is crucial for reducing churn; identifying which device models trigger usage of data services is essential for creating new revenue streams. CommProve’s Device Insight solution collects, aggregates, analyses and presents this valuable information in a user-friendly way, empowering technical and marketing decision makers.
Benefits
- Shorten time-to-market of new handsets by minimizing device testing
- Boost sales of data services by promoting to users with relevant devices
- Improve device purchasing by selecting high performance models
- Simplify device troubleshooting with one-click analysis of radio and access network related issues
Main Capabilities & Features
- Real time analysis of QoS per device model
- Diagnostics using a drill-down from KPIs to tickets (CDRs)
- Statistically significant information using the Operator’s complete subscriber base
- Geographical view of device usage patterns
- Analysis of device usage for both circuit-switched and packet-switched services
- Customizable Reports that can be displayed according to KPIs (e.g. Drop Rate, Handover failures, Location Rejects)
- Ensure visibility of device performance, device QoS and device usage
- Ideal for soft launches and device verification
- Provides real time and historical diagnostics
- It can be integrated with all CommProve’s Insight Solutions including Mobile Broadband Insight and Roamer Insight
