The handset is a critical element in a subscriber’s overall user experience. Understanding which handsets perform well is crucial for reducing churn; Identifying which handset models trigger usage of data services is essential for creating new revenue streams. CommProve’s Handset Insight solution collects, aggregates, analyses and presents this valuable information in a user-friendly way, empowering technical and marketing decision makers.
Benefits
- Shorten time-to-market of new handsets by minimising Handset testing
- Boost sales of data services by promoting to users with relevant handsets
- Improve handset purchasing by selecting high performance models
- Simplify handset troubleshooting with one-click analysis of radio and access network related issues
Main Capabilities & Features
- Real time analysis of QoS per handset model
- Diagnostics using a drill-down from KPIs to tickets (CDRs)
- Statistically significant information using the Operator’s complete subscriber base
- Geographical view of handset usage patterns
- Analysis of handset usage for both circuit-switched and packet-switched services
- Customizable Reports that can be displayed according to KPIs (e.g. Drop Rate, Handover failures, Location Rejects)
- Ensure visibility of handset performance, handset QoS and handset usage
- Ideal for soft launches and handset verification
- Provides real time and historical diagnostics
- Integrated with CommProve Location Insight (GIS and NE based mapping) and Mobile Broadband Insight (covers data usage analysis)
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