Roaming is the major profit generator for operators.
Capturing inbound roamers effectively and keeping them is key to maximizing the roamer revenue generated. Providing them good quality of experience is crucial in gaining the full revenue potential. Having full visibility of issues affecting roamer revenue and having a solution focused workflow for the highest impact ones allows operators to quickly, and efficiently fix the highest revenue impacting network and configuration issues. It is also important from a cost and customer satisfaction point of view that roamers from your other group networks achieve good QoE when roaming onto your network.
We have found on average that 25% of inbound roamer revenue is at risk or not billed. By directing the work flows and procedures towards fixing the causes of the revenues at risk and loss, a large percentage can be recovered very quickly. Our built-in trending analysis allows full visibility of progress over time. This can be performed at all levels of required visibility (group, region, country, cluster, NE, etc).
Ensuring outbound roamers successfully gain access to roaming partners when abroad is essential. CommProve’s Roamer Insight provides a full picture of all performance indicators relating to inbound and outbound roamers, maximizing the Operator’s bottom line results.
Benefits
Inbound Roamer Insight
- Prioritization according to revenue impact with clear revenue impact visibility
- Protect revenue by proactively managing inbound roamer capture points
- Protect inbound roamer revenue by fixing roamer drop loss points
- Reduce “Time To Fix” of network issues, end to end; only 5 clicks from revenue impact to problem resolution
- Fully tailored to your business and operational environment
- Detect roamer steering
- Group, country, region, cluster, NE level views; right from your desk
Outbound Roamer Insight
- Usage visibility
- Reduce interconnect costs associated with outbound roamers by full visibility of usage
- Gather sufficient data to effectively plan your interconnect requirements
Interconnect Insight
- Allows analysis for capacity and contract planning
- Allows traffic routing for minimum costs
- Assist asset/capacity planning
Main Capabilities & Features
- Real time and statistical analysis of roamer performance and QoS for circuit switched and packet switched services
- Compatibility to all networks GSM, GPRS and UMTS/HSPA+
- “Network wide, with zoom in, zoom out”
- Can be deployed group wide, country wide and region wide
- Uses standard NetLedge deployment as foundation
- Geographic analysis
- Feed other BI solutions
- Integrates to other Insight solutions to maximize use of data collection platform
- Business focused network management capabilities
- Fully customizable QoE and Revenue dashboards
Inbound Roamer Analysis
- Revenue Dashboard
- User Plane Dashboard for QoE
- QoS Dashboard
- Built in troubleshooting layer (5 click approach from revenue to protocol)
- Segment inbound roamers by home region, home country or group network
- Maximize roamer capture rates and minimize roamer loss points
- Quick identification of most important home networks /regions of roamers
- Statistical analysis of roaming partner home network
- Data services usage analysis for marketing purposes
- Quick analysis of performance issues including radio, access,, core and interconnect
- Analyse inbound roamer issues by HS type
Outbound Roamer Analysis
- Usage dashboard
- Management of roaming partner statistics
- Analysis of preferred network usage
- Integrates to other Insight solutions to maximize use of data collection platform
Interconnect Roamer Analysis
- Usage Dashboard for Interconnect
