Corporate and other high ARPU subscribers are the Operator’s most profitable customers and it is of utmost importance to ensure they receive a satisfactory user experience. Pro-actively monitoring and troubleshooting the service level of these users is essential in reducing churn and in creating a quality brand to attract new profitable customers. CommProve’s VIP Insight solution enables operators to follow up on a specified group of subscribers; alert when service KPIs deteriorate and quickly solve service issues.
Benefits
- Increase satisfaction and reduce churn of high revenue customers
- Create a high quality brand and attract new high potential customers
- Offer segmented packages with differentiated service level
Main Capabilities & Features
- Performance management on specified subscribers (network wide, 24×7)
- Event driven customer management (call statistics, data statistics, call/data usage)
- Automatic alerts for pre-defined KPIs
- Pro-active QoS trending
- Preventive troubleshooting focusing on high value users
- Static VIP groups including a closed list of subscribers
- Dynamic VIP groups including users that meet certain usage profile (e.g. drop rate)
- Quick diagnostics using drill-down from KPIs to tickets (CDRs)
- Support for circuit-switched and packet-switched services
- Integration with CommProve’s Radio and Network Insight for fast diagnostics
- Interface to CommProve Mobile Broadband Insight: Covers data usage analysis
